AI-Driven Network Insights Platform for Telecom Growth

AI-Driven Network Insights Platform for a Leading US Telecom Operator

Transforming network complexity into competitive advantage with AI-powered intelligence

5 min 所要時間

The Challenge

Turning a fragmented network into a unified business asset

For one of America’s largest telecom operators, data was both a strength and a struggle. Decades of growth, mergers and technology evolution created a fragmented ecosystem, multiple tools, siloed systems and isolated analytics engines across business functions.

Each product team built its own version of “insight,” leading to duplication, inefficiency and a lack of a single source of truth. As networks grew in scale and complexity, spanning SD-WAN, FWA and global connectivity, operational visibility became a growing challenge.

Meanwhile, competitors were racing ahead with AI-powered network operations (AIOps), setting new expectations for predictive performance, customer experience and service reliability. The leadership team needed to act, not just to keep up, but to surge ahead.

The Vision

Reimagining network operations with unified intelligence

The goal was ambitious yet clear: to build a Network-as-a-Service platform that integrates every aspect of the network under one intelligent lens.

This meant:

One view of all managed and unmanaged devices
Unified insights into customer journeys, network health and service performance
Predictive operations that could forecast capacity, detect anomalies and drive self-healing actions
New revenue streams through advanced analytics offerings for enterprise customers

The executive team envisioned more than operational efficiency. They wanted a platform that could transform network data into a business differentiator.

The Solution

AI-powered AIOps insights platform

HCLTech partnered with the client to design and deploy an AI-driven Network Insights Platform, built on open technologies and deep telecom domain expertise.

Together, we developed a unified platform that integrated data across previously disconnected systems-creating a 360° view of the network and customer experience.

Key capabilities included:

Unified dashboards for SD-WAN and Fixed Wireless Access (FWA) performance
Business intelligence and predictive analytics for network operations
Health scoring and SLA management powered by AI models
Anomaly detection and time-series forecasting for proactive maintenance
End-user experience scoring and application anomaly tracking to anticipate service issues before customers notice
Built-in security and scalability, ensuring future-ready expansion across regions and data domains

The Impact

From data silos to monetized insights

In just the first phase, the platform seamlessly onboarded 100+ enterprise customers, with 500+ more targeted by year-end. But the real transformation went beyond numbers.

Operational agility:
Automated data quality checks and self-optimizing processes reduced manual intervention by 30%, accelerating issue resolution time by 20%
Customer experience:
Predictive maintenance and anomaly detection led to a 15% reduction in service outages, resulting in a 19% improvement in customer satisfaction scores (CSAT)
Revenue growth:
The platform evolved into a monetizable asset, allowing the telecom operator to offer advanced analytics and AI-driven insights as a premium service to enterprise customers, contributing to a 12% increase
Strategic advantage:
By unifying its network intelligence, the client moved from reactive operations to a predictive, revenue-generating model, leading to reduced network downtime by 25%, strengthening its position as a leader in the AIOps space

In partnership with HCLTech, the telecom operator turned network complexity into a strategic differentiator, one that not only improved performance and experience but also unlocked new growth opportunities.

From data silos to unified intelligence. From operations to innovation. From cost center to profit driver, that’s the power of AI-driven transformation.